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Security

E-Services of Bank J. Safra Sarasin are simple, convenient and safe to use. In addition to technical measures provided in E-Services, the way you behave and the system you use is crucial as well.
To ensure the maximum level of security possible, you can contribute by observing the following simple rules.
Your System
  • You are advised to use a reliable computer with the latest automatic security updates.
  • Please ensure that you have the latest version of anti-virus software, with automatic updates.
  • Please ensure that you use an active firewall for protection.
Safe Conduct
  • Never open emails from addresses you are not familiar with and do not attempt to open any attached documents or embedded programs and links.
  • Please ensure that you keep your password protected at all times. Never tell anyone your password. Bank J. Safra Sarasin employees will never ask you for your password.  If someone calls you and states they are an employee, please notify your Client Relationship Manager immediately.
  • Please pay attention for any irregular activities or processes in your computer while using our E-Services.
  • Please pay attention to  any abnormal activities when logging into the E-Services, such as unusual pop-up screens, unusually slow browser response, multiple requests for password input.
Our system
How can I be sure that E-Services are secure?
Our security system safeguards the confidentiality of your personal account information and bank information by employing:
  • 256-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally as the highest standard in encryption technology commercially available.
  • Multi-factor authentication technology that uses a Username and Password, as well as a One-Time Password obtained via either an ActivCard or your mobile phone.
  • When our system detects that your session has been inactive for some time, you will automatically be logged out. This will prevent any unauthorised users from accessing your account.
How can I be certain that the web page I am on is secure?
Upon accessing the Bank J. Safra Sarasin E-Services login page and during login, you may check that the website address at the top status bar of your browser shows as “https://” and that a security icon (symbolised by a lock) appears at the bottom status bar of your browser. This indicates that the web page you are on is equipped with encryption technology. All data transmitted via the Internet Services are protected by this encryption technology to ensure data security. To ensure the web site’s authenticity, you can double click on the security icon to view information pertaining to the security certificate for the web page.  You can compare the URL address and the name shown in this security certificate, or by observing indicators provided by the certificate, such as whether the certificate is issued to *.jsafrasarasin and whether the validity period is correct (ie. not expired).
Security Reminder
Bank J. Safra Sarasin maintains strict security standards and procedures to prevent unauthorised access to information about you. The Bank will never contact you by email or otherwise and ask you to validate personal information such as user ID, account number or password information. If you receive such a request, you should contact your Client Relationship Manager. Also, you are advised to communicate with the Bank through our official website domain address (www.jsafrasarasin.hk or www.jsafrasarasin.sg) and not through hyperlinks embedded in e-mails.
Logging out
Securely close your E-Services session
Close down your E-Services session in a secure manner by using the relevant function/button "Log off".
Empty your browser cache
Every time you log off from an E-Services session, you should delete your browser cache.
Common browsers:
Google Chrome

Review the instructions in the Google Chrome Help Center.

Microsoft Internet Explorer
Finding your version of Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Clearing your cache Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Click Delete files.
  4. Click Yes in the confirmation window.
  5. Click Close.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6.x
  1. In Internet Explorer, click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Files.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Note: It can take several minutes for the cache history to be deleted.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to Cookies.
  4. Click Delete.
  5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Click Delete cookies.
  3. Click Yes in the confirmation window.
  4. Click Close.

Internet Explorer 6.x
  1. In Internet Explorer, click Tools.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Cookies.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Mozilla Firefox
Finding your version of Firefox

To find your version of Firefox:

  • On Windows, click Help, then click About Mozilla Firefox.
  • On Mac OS X, click Firefox, then click About Mozilla Firefox.
Clearing your cache Firefox 4.x and later

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cache" checkbox.
  6. Click Clear Now.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Private Data.
  3. Select the "Cache" checkbox.
  4. Click Clear Private Data Now.

Firefox 3.x and 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Offline Storage" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Options.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cookies" checkbox.
  6. Click Clear Now.

Firefox 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove Individual Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close the Preferences window.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 3.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Apple Safari
Finding your version of Safari

To find your version of Safari:

  • On Windows, click Help, then click About Safari.
  • On Mac OS X, click Safari, then click About Safari.
Clearing your cache Safari 3.x, 4.x and 5.x for Mac OS X
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3.x for Windows
  1. In Safari, click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Safari 5.x for Mac OS X
  1. In Safari, click the Safari menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove All Website Data.
  5. Click Remove Now.
  6. Close the "Preferences" dialog box.

Safari 3.x for Windows
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the "Preferences" dialog box.

Opera
Finding your version of Opera

To find your version of Opera:

  • On Windows, click Help, then click About Opera.
  • On Mac OS X, click Opera, then click About Opera.
Clearing your cache Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Preferences.
  3. Select the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Preferences.
  3. Click the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.
While Bank J. Safra Sarasin has taken concrete steps to keep your account information secure, as a user, you play an important role in maintaining the security of your E-Services access. Please review the following tips to protect your information whenever you use E-Services.
1. Keep your system up to date
Every operating system contains weaknesses that could affect the security of your system. Software producers therefore offer regular updates or “patches” to address such potential security loopholes.
  • To ensure that your computer and mobile devices are fully protected, please always use the latest version of your operating system.
  • Never install programs from unknown sources: they could contain viruses.
  • Set your operating system to perform automatic updates daily.
Links to security updates:
  • Windows
  • Mac OS
  • Linux
2. Anti-virus software
Anti-virus software protects the data on your system from viruses, Trojan horses and worms that can infect your computer via the Internet, e-mail, CD-ROM, DVD, USB flash drive, diskette or other interface.
  • Install the latest release of anti-virus and anti-spyware software onto your computer and mobile devices.
  • Update anti-virus and anti-spyware software with the latest signature on a regular basis.
  • Even the best anti-virus programs do not offer full protection unless they are regularly updated (Live Update). Please do not open unfamiliar or suspicious files.
3. Firewall
A firewall monitors all the incoming and outgoing data traffic between your system and the Internet. These programs prevent your system from communicating with the Internet without your knowledge, e.g. by allowing a virus to reveal a password or another computer to hack into yours.
  • Use a personal firewall to stop unauthorized traffic to and from your computer and mobile device.
  • The best firewall does not offer protection unless it is active.
Links to various firewall providers:
  • Norton Personal Firewall
  • McAfee Firewall
  • Zone Alarm
4. Login
Our E-Services offer a high level of security. For this reason, our login procedure is comprised of three levels of protection: User ID, personal password and a one-time password (OTP) obtained via the ActivCard or SMS from our system to your mobile phone (depending on your choice of authentication procedure).
  • To login to the E-Services of Bank J. Safra Sarasin Ltd, please always use Internet address: www.jsafrasarasin.hk, www.jsafrasarasin.sg or www.jsafrasarasin.ch and then click on Login E-Services. You are requested to always type in the website address manually. Never log into Internet Services through hyperlinks embedded in any emails.
  • Keep your login information (user ID, personal password, ActivCard and mobile devices for receiving OTP) in a safe place, and never leave them lying around unguarded.
  • Never allow anyone to use or tamper with the ActivCard.
  • Whenyou login for the first time, you will be requested to change your password. Please ensure that you change your password regularly thereafter.
  • Never let anyone look over your shoulder when logging in.
  • Never disclose your personal security details or login information (User ID, personal password, ActivCard PIN and One-Time Password obtained via ActivCard or mobile) to anyone else.
  • Bank J. Safra Sarasin Ltd will never contact you directly and request for your personal login information or account data. If you are contacted, please notify your Client Relationship Manager immediately.
  • Never divulge the serial number of your security token to anyone.
5. Check the website certificate
Simply having encryption on an Internet link does not necessarily mean that you are communicating with the right server. You can check that you are on the right server by double clicking the padlock icon and ensure that  the certificate reveals: *.jsafrasarasin.com.
  • Check that you are using the official E-Services web site of Bank J. Safra Sarasin Ltd and confirm that the certificate is issued by the Bank.
  • If you receive a website certificate warning message, you should check the certificate details. You should terminate a login session immediately if you suspect that the certificate does not belong to our Bank. You are requested to notify us immediately if you come across such warning messages.
How can I check that the digital certificate belongs to Bank J. Safra Sarasin?
In order to assure our customers that they are dealing with Bank J. Safra Sarasin Ltd, we provide a certificate at the beginning of the session starting at the login page. In the browser window, there will be a padlock icon telling you if the page has been encrypted. Don't type your password on a page that isn't encrypted. Simply click on the Encrypted Icon and you will see the security certificate of Bank J. Safra Sarasin.
Security certificate
For Microsoft Internet Explorer, you may check the validity of the certificate as follows:
  • Right-click any text on a page (not on a graphics object) and select 'Properties'.
  • Check that the certificate information is displayed with:
    Issued to : *.jsafrasarasin.com
    Issued by: Go Daddy Secure Certificate Authority – G2
    Valid from:  The valid period includes current date (i.e. not expired).
  • Check that the certificate information is displayed with:
    Subject
    CN = *.jsafrasarasin.com
    OU = Domain Control Validated
    Issuer
    CN = Go Daddy Secure Certificate Authority - G2
    OU = http://certs.godaddy.com/repository/
    O = GoDaddy.com, Inc.
    L = Scottsdale
    S = Arizona
    C = US
  • Check if the certificate has a valid date (i.e. not expired).
Security certificate        Security certificate
6. Password
A password is one of three items required for your login. It is a string of characters selected by you as the user and known only to you and the system.
  • Your password must be at least 8 characters long, a mixture of numbers and letters and contain a mix of upper/lower case letters or special symbols.
  • Select passwords that cannot be easily guessed by anyone.
  • Do not use personal details, such as user ID, names, dates of birth, telephone numbers, Identity Card number, other personal information or any words found in a dictionary.
  • Use a different password or PIN for web-based services such as email, online shopping or subscription services, particularly when they relate to different entities.
  • Change your password regularly or immediately when you suspect that it has been compromised or impaired.
  • Memorise your password. Never write down your password, store it on your system or smart phone, or reveal it to anyone (including someone claiming to be from the bank).
  • Bank J. Safra Sarasin Ltd will never ask you for your personal password by telephone, e-mail or other means. If you are asked for your password by someone who states they are an employee of the bank, please notify your Client Relationship Manager immediately.
  • Never select browser option for storing and retaining your user name and password.
7. PC and browser accessing E-Services
  • Do not access E-Services with public computers or any device that cannot be trusted, such as PCs available at Internet cafés.
  • Do not login to E-Services on PCs that you suspect are compromised.
  • Remove file and printer sharing when your PC is connected to the Internet.
  • While you are logged in to our E-Services, never open another Internet page or e-mail at the same time.
8. Malware – malicious links and e-mail attachments
Malware (a combination of malicious and software) refers to computer programs that perform (harmful) functions which the user does not want. These programs usually run covertly in the background and are only noticed by the user when the damage has already been done. Malware is divided into the following categories: Viruses, worms, Trojan horses, backdoors and spyware.
  • Do not open any e-mails that you are not familiar with  and sent by someone you don’t know.
  • Do not click on any links in e-mails which are supposed to connect you to the login page of your E-Services.
  • Be careful with e-mail attachments as well. If in doubt, do not open them.
  • Do not install any programs from doubtful origins.
  • Do not download or install any illegal or unauthorised software to prevent infection by a computer virus or Trojan Software. Remember to perform virus scanning before opening any files from insecure sources.
  • Delete any junk or chain e-mails immediately and make sure you clear your email waste bin afterwards.
9. Terminating your E-Services session correctly
  • Never leave your session unattended and log off your online session after use.
  • To ensure that you have indeed logged out of your E-Services session on our server, always use the "Log off" function to exit.
10. Clear your browser cache
After you log out from our E-Services, always clear the browser cache of your Internet software.
Common browsers:
Google Chrome

Review the instructions in the Google Chrome Help Center.

Microsoft Internet Explorer
Finding your version of Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Clearing your cache Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Click Delete files.
  4. Click Yes in the confirmation window.
  5. Click Close.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6.x
  1. In Internet Explorer, click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Files.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Note: It can take several minutes for the cache history to be deleted.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to Cookies.
  4. Click Delete.
  5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Click Delete cookies.
  3. Click Yes in the confirmation window.
  4. Click Close.

Internet Explorer 6.x
  1. In Internet Explorer, click Tools.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Cookies.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Mozilla Firefox
Finding your version of Firefox

To find your version of Firefox:

  • On Windows, click Help, then click About Mozilla Firefox.
  • On Mac OS X, click Firefox, then click About Mozilla Firefox.
Clearing your cache Firefox 4.x and later

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cache" checkbox.
  6. Click Clear Now.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Private Data.
  3. Select the "Cache" checkbox.
  4. Click Clear Private Data Now.

Firefox 3.x and 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Offline Storage" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Options.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cookies" checkbox.
  6. Click Clear Now.

Firefox 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove Individual Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close the Preferences window.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 3.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Apple Safari
Finding your version of Safari

To find your version of Safari:

  • On Windows, click Help, then click About Safari.
  • On Mac OS X, click Safari, then click About Safari.
Clearing your cache Safari 3.x, 4.x and 5.x for Mac OS X
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3.x for Windows
  1. In Safari, click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Safari 5.x for Mac OS X
  1. In Safari, click the Safari menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove All Website Data.
  5. Click Remove Now.
  6. Close the "Preferences" dialog box.

Safari 3.x for Windows
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the "Preferences" dialog box.

Opera
Finding your version of Opera

To find your version of Opera:

  • On Windows, click Help, then click About Opera.
  • On Mac OS X, click Opera, then click About Opera.
Clearing your cache Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Preferences.
  3. Select the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Preferences.
  3. Click the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.
11. Encryption of E-Services
How can I check if 256-bit encryption is being used?
For Microsoft Internet Explorer, right-click any text on a page (not on a graphics object) and select "Properties". "Connection" with "SSL 3.0, AES with 256 bit encryption (High); RSA with 2048 bit exchange" or "TLS 1.2, AES with 256 bit encryption (High); RSA with 2048 bit exchange" is shown.
12. Others
  • Regularly backup critical data and encrypt the confidential data with a minimum 128-bit encryption.
  • Bank J. Safra Sarasin will not display your personal information in emails or ask you to confirm any personal data by replying to emails or clicking on URL link in emails.
  • Do not disclose personal or financial information to little-known or suspicious websites.
  • Notify the Bank immediately if you have lost your ActivCard token or the mobile phone which you use to receive SMS from E-Services.
  • Provide the Bank with a valid mobile phone and contact numbers for notification purposes and the receipt of OTP (if you have chosen to receive your OTP by mobile phone). Notify the Bank on a immediately if any of these numbers are changed.
What should I do if I suspect the confidentiality of the password has been compromised?
  • If you can still login with your E-Services account, disable your account by selecting “Security Setting” -> click “Block” in the “Block Contract” section.  Additionally, please call your Client Relationship Manager and email to our Bank’s Information Security Officer at
  • If you have any doubts, you may call your Client Relationship Manager for clarification.